Shipping
At e-Sauna Depot our goal is to keep the ordering process as simple as possible.

We offer standard free shipping every day on most orders over $99 when shipping to the lower 48 states.

Shipping to Hawaii, Alaska and Canada will incur an additional fee depending on the items ordered. Please contact us for a quote. Products typically ship within 3-4 business days from when you place your order, some items can take up to 7 business days to process and ship. Please allow 9 - 14 days for your order to arrive once you have received the shipping confirmation.

Order Confirmation: Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase and has authorized your credit card. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager. If for some reason your item happens to be out of stock or on backorder beyond the lead time on the product page, we would be happy to provide you with a full refund should you choose so. Additionally, you can pre-order and we will ship your item the second it arrives. Should your items be on backorder beyond the date on the product page, we will let you know and let you decide whether to wait or get a full refund.

Shipment process: Upon receiving your order we will verify the stock level of your item and proceed with processing your card within 7 days from the date of your order. Once the tracking numbers are available we will issue those to you via email to the email you provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 8 days of your order, do not hesitate to reach out to us at sales@esaunadepot.com or call us at 1-866-973-4448. Freight shipments (packages over 65 lbs) will be delivered to your driveway. Any special delivery requirements may be possible but will incur a fee. Please contact us for availability, options, and a quote. You, the customer, are responsible for making arrangements for heavy delivery and should not rely on the shipping carrier.

Damages & Missing Items Inspect ALL packages for damaged or missing items before accepting your shipment, note this on the delivery receipt. If you notice any damage you should make note of it when signing for delivery. Although e sauna Depot is NOT responsible for shipping damage, if your item(s) do arrive damaged, please send photos to sales@esaunadepot.com and we can assist with filing a claim against the shipping carrier to cover the cost of damages. Any damages or missing items have to be noted on the delivery receipt prior to signing for and accepting your shipment in order to file a claim. Do not let the delivery driver rush you. It is your right to inspect each and every item. If the delivery driver refuses to wait or doesn't allow you to inspect your items prior to signing, please call us immediately at 866 973 4448 and our claims department can offer assistance.

Pre-Orders: e-Sauna Depot is dedicated to sourcing any item you may need. You are welcome to place Pre-Orders for items that are out of stock, and we will ship them the second they become available from the manufacturer, ensuring you get the item before anyone else. If you have questions about lead times, please refer to the product page or contact us at sales@esaunadepot.com 1-866-973-4448 (Call/Text)

Delays: Please note that shipping carrier limitations outside of our control may result in delivery delays. You are purchasing your items with this in mind. e-Sauna Depost is not responsible if an item is delayed. Any cancellation requested due to a delay that is out of our control will be treated as a cancellation (see our Returns and Refunds Policy Page).